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Frequently Asked Questions


  • Is the Tinytots uniform compulsory? How do I get it after purchasing?
  • What is your cancellation policy?
  • I will be travelling for the next month. Can I get an extension on my package?
  • Does class get cancelled if it rains?
  • What is the difference between your packages?
  • How do we book the classes?
  • Can we choose different locations each time? Or we must fix to one location for that package?
  • Is the package fixed to one name or we can use the package for siblings as well?
  • Can I have more than 1 Free Trial if I am coming to a different venue or a different program?
Is the Tinytots uniform compulsory? How do I get it after purchasing?

The Tinytots uniform is compulsory for all of our Soccer classes.

After purchasing the uniform via our website or your MindBody account, our coaches will pass it to you at your next registered class.

The coaches normally will have various sizes for all age groups at the venue. You will be able to pick the correct size on the day.

For reference, sizes go according to age, for example, a 3 year old would typically wear a size 3.

What is your cancellation policy?

Here at Tinytots Sports, we have a 24-hour cancellation policy.

If you cancel before the 24-hour mark, you will get your credit back. If you cancel after the 24-hour mark, an MC would be required to get the class credit returned to you. You can email the MC to info@tinytots.com.sg or Whatsapp to 83174229.

I will be travelling for the next month. Can I get an extension on my package?

Yes, certainly.

Our packages are designed with some buffer of time in order to complete your package without requiring an extension.

If you are travelling for a long period of time, and require an extension, please send in proof of travel to info@tinytots.com.sg or Whatsapp 83174229 so that we can add the appropriate amount of time to your package validity.

Does class get cancelled if it rains?

Only classes SkyPark Arena will be cancelled if it rains, as it is our only unsheltered pitch.

If it rains during our class, if we have done more than half of the class (eg class start time is 9am, and it is 9.30 when it rains), we will count it as a credit. If it is less than half hour, we will return the credit.

Our other venues are all sheltered and will go ahead despite rain.

What is the difference between your packages?

The difference between the packages are number of sessions, and validity of the sessions.

How do we book the classes?

You book all the classes through your account on MindBody that was created for you based on the information that you had provided in your free trial form.

Manage your sessions now @ https://clients.mindbodyonline.com/classic/ws?studioid=247705&stype=-98. Username: [Your e-mail address], Password: tinytots1 (for first time login)

If you cannot access your account, please contact us.

Can we choose different locations each time? Or we must fix to one location for that package?

We are very flexible. You can come to any of the locations that we offer, and you can even use the same package for all the programs (Gym and Soccer) we offer!

We only ask that you sign up for an age-appropriate class for your child, and that you sign up the night before classes so that we can ensure we have an assistant on hand if the class is large.

Is the package fixed to one name or we can use the package for siblings as well?

We can enable package-sharing on the backend so you only need to purchase 1 package. Please get in touch with us to do this.

To book classes on MindBody, you will need to log into the accounts separately to make bookings, but all class credits will come off the package that you had purchased.

With regards to the uniform, you can purchase more than 1 uniform per account too.

Can I have more than 1 Free Trial if I am coming to a different venue or a different program?

Our Free trial promotion is strictly for one class only.

If you would like to trial our classes at another venue or a different program before committing to a package, you will have to purchase a single class.


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